FAQ

1. How can I contact Dralvina?
You can reach us at service@dralvina.shop or call us at +386 51697582. Our support team is available Monday–Friday, 9 AM–5 PM CET.

2. Do you ship internationally?
Yes! We ship worldwide. Shipping times may vary depending on the destination.

3. What are your shipping costs?

1. Free shipping on orders over $86
2. Standard shipping: $8 (estimated 5–10 business days)
3. Express shipping: $14 (estimated 2–5 business days)

4. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery time depends on the shipping option you select.

5. What is your return policy?
We accept returns within 30 days of delivery, provided items are unused, undamaged, and in original packaging.

6. Can I exchange an item?
Yes, if you need a different size, style, or color (when applicable), we will gladly arrange an exchange.