Return And Refund Policy

We want you to be 100% satisfied with your purchase from Dralvina.

Eligibility for Returns

1. Items must be returned within 30 days of delivery.
2. Products must be unused, unwashed, and in original condition and packaging.
3. Proof of purchase is required.

How to Initiate a Return

• Contact us at service@dralvina.shop with your order number.
• Our team will provide you with the return instructions.
• Ship the item back to us. Once received, we will inspect it and process your refund.

Refunds

1. Refunds are issued to your original payment method within 5–7 business days after the returned item is inspected.
2. Shipping fees are non-refundable.

Exchanges
If you wish to exchange a product, please let us know, and we will help arrange a replacement.

Non-Returnable Items

1. Items damaged due to misuse
2. Customized or special-order products